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#Microsoft outlook mac email lost how to
#Microsoft outlook mac email lost archive
#Microsoft outlook mac email lost Pc
#Microsoft outlook mac email lost windows

You can simply use Outlook’s File menu, Open, Outlook Data File… to see what they contain. These files (not directories) contain the email folders managed by outlook.

#Microsoft outlook mac email lost archive

If it’s moving items to an archive folder this dialog will also show you where that folder is located.Īs with Outlook Express, it’s a good idea to scan your hard disk for additional message stores. It is possible to configure auto-archive to move or delete items without prompting you, so double check the settings.

Select the Tools menu, Options, Other, AutoArchive and check the settings displayed. Outlook includes a feature called “auto archive” which will automatically move mail items older than a certain amount to an archive folder. Make sure you’re using the profile you expect. Typically there’s a single default profile but you can also configure Outlook to ask which profile it should use each time it starts up.

#Microsoft outlook mac email lost windows

In Outlook’s case they can be managed through the Windows Control Panel’s “Mail” options. Outlook supports what are called “Profiles” which are roughly equivalent to Outlook Express’s “Identities”. If you’re running an anti- virus product Microsoft Support has a Knowledgebase article Outlook Express E-Mail Messages Are Missing from the Inbox Folder which discusses an interaction with McAfee VirusScan that can cause the problem.ĭepending on your symptoms the KB article Folders Do Not Appear in the Local Folders List may also be helpful.Īlso, see below for some more things to look at that apply to both Outlook and Outlook Express. Knowing where they are you can now import their contents into your current mailbox if you wish. The directories in which you find those files are other message stores that Outlook Express has used. Make sure you’re using the identity you think you are.Įven if you’re not using multiple accounts or identities it’s a good idea to search your hard disk for additional “message stores”, the place where Outlook Express keeps your folders. Use Window’s “Search for Files or Folders…” feature to look for “*.dbx” files. Outlook Express also has the concept of “Identities” which is another way to manage multiple users with separate email accounts without requiring different Windows accounts. So if you use multiple accounts in Windows, it’s possible that you’re simply logged into a different account, and looking at a different set of folders.īecause Outlook and Outlook Express are completely different programs, and each has some unique set of issues to look at. One common confusion for both Outlooks under Windows 2000 and Windows XP is that each Windows user account gets their own set of Outlook Express mail folders by default. Depending on what happened your mail, like the truth, may still be out there. There isn’t enough information in the questions to pull together “The Answer”, but there are definitely a number of things to look at when your email or the folders containing it disappear without warning. Please tell me there's a more efficient way to solve this problem.I’ve received this question more than once about both Outlook and Outlook Express. Please tell me there's a better solution than making my users wait around until this unknown, magical 24 window passes. I can't even view the Global Address List except to search it and hope it appears.

#Microsoft outlook mac email lost Pc

On the PC version of Outlook, apparently you can select People > Ribbon > Send and Receive Groups.īut no such option exists on the Mac.

Going to the web app version and the Global Address List is updated there, but I can't get the Mac app to recognize this.

Searching for any related files in ~/Library/ to delete.

Emptying the cache for the user email inbox.

I need to be able to force this process on the Mac Outlook client. We have to wait until the Mac Outlook client updates the Global Address List, which we apparently have zero control over and is an event that happens once every 24 hours at an unknown time. When we search for the mailbox, it doesn't show up because it's relying on the Global Address List, but it hasn't updated yet. I then instruct my team members to go to File > Open > Other User's Folder. I will then add all the users who need access to this mailbox.

#Microsoft outlook mac email lost how to

I cannot, for the life of me, find out how to "force" the Mac Outlook client (currently version 16.44) to either VIEW or SYNC the Global Address List (GAL).įor example, in Office365 Admin I will create a shared mailbox for one of our teams, like "*** Email address is removed for privacy ***." We use Office365 Business Standard accounts. We use Macs, iPhones, and iPads in office.